Portal is not showing Sub-collections

💻 Environment/Context

  • Portals
  • Collections

 

❓ Issue/Question

  • I do not understand why the collections are not visible
  • Why don’t I see the collections folder marked with the “Media Portal” tag when I click “View More”?

 

👌 Resolution/Answer

  • If the user isn’t logged in
    • This is expected, because public access doesn’t allow browsing sub-collections
  • If the user is logged in
    • Navigate to Configure > Distribution > External Distribution
    • Find the portal and click View
    • Under Media visible, check that the collection or its parent collection is included, and that the tag settings don’t exclude it
    • Check in Collection Management that the collection has sub-collections

 

🔖 Notes