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Portal is not showing assets added

Last updated: August 10th 2026 · Status: Validated · Article ID: 3621815

💻 Environment/Context

  • Distribution
  • Taxonomy
  • External distribution
  • Portal
  • Media access

 

❓ Issue/Question

  • How would I change the settings in a portal to allow a new category?
  • User cannot see some media via a portal
  • Do you know why this asset isn't appearing in this portal?

 

 

👌 Resolution/Answer

  • Go to the Distribution tab > External Distribution > Select the option View of the portal you’re reviewing.
    • Confirm that the media the customer is reporting are meeting the criteria of the portal access.
  • If the media meets the criteria but it still doesn't show up in the portal:
    • Check the access at the media level to make sure it is available to the correct account types

 

 

🔖 Notes