User cannot download from portal

💻 Environment/Context

• Portals
• Download
• External groups

❓ Issue/Question

• This partner says they have a max quota on the portal
• The external user accessing the portal cannot confirm his choice of media
• The user doesn't have the opportunity to click on "confirm" in the cart, as the button is not active

👌 Resolution/Answer

• Check that the user’s account type has the permissions to download media
• If that doesn’t solve it, open the user’s profile and check that their surname is in the Surname field, then click Update Profile

• If that doesn’t help, recreate the user’s account and add it to the external group again

🔖 Notes

• To manage the portal rules and the media the user can access, follow How to create a Portal?
• How do I link an External group to a portal?
• What is the Portal feature?
• Account Type Permissions Overview