Empty sub-collection is visible in the Portal

💻 Environment/Context

• Portals
• Collections

❓ Issue/Question

• We have Portals to share with the press and it works great, but we noticed that if we create sub-collections in a collection, even if it is not shared, the folder shows up with its cover; there is nothing shared since it is empty, but the cover with a photo is visible and shows that this collection exists
• Sub-collections of a collection shared in a Portal appear to external users even when they hold no media the Portal can show

👌 Resolution/Answer

• This is the current behavior of Portals and has been reported to the product team as an improvement

• Workaround A
  • Move the match media out of the parent collection into a dedicated sub-collection, for example X vs Y (Photo match)
  • In the Portal settings, share the individual sub-collections instead of the parent collection
  • Sub-collections that hold no media with the Portal's tag do not appear to external users
• Workaround B
  • Set the media inside the sub-collections you don't want shown to Private
  • This also hides them from other users in your organization, so use it only when that is acceptable

🥚 Cause

• When a parent collection is shared in a Portal, the Portal displays all its sub-collections with their cover, whether or not they contain media that match the Portal's sharing settings

🔖 Notes

• Removing the viewer account type from the media access does not hide the sub-collection
• Portal is not showing Sub-collections