Original download stuck on "Preparing files download" for agent media

My clips have been stuck on Preparing files download for 40 minutes
After selecting Original quality on a media stored on local storage, the Preparing files download notification never completes

Download the original from your cloud storage
- Open the media and go to the Files panel in the media sidebar
- Find the Original row stored in your cloud storage (for example AWS S3 Bucket), not the one stored in Local Storage
- Click the download icon on that row
Download a cloud version
- If the media has no cloud original, open Download, go to File Quality and select FULL HD or HD
- These versions are stored in the cloud and download right away
Restore the local files
- Ask the person who manages your local storage to restore the missing folders to their original path
- Until they're restored, Original downloads that go through Local Storage keep failing for every media in those folders
If none of these work, reach out to the ScorePlay support team via the Live Chat

The original files were removed from the local storage the agent watches
The File Quality dropdown only lists the Local Storage original, so the download goes through the agent, which can't open the file, and the request never completes

For media transferred via the ScorePlay Agent, the Original in the File Quality dropdown is served from your local storage, so moving or deleting local files breaks those downloads
Removing a folder from local storage affects every media in it, not only the ones that already failed
Are my original files lost if I move them locally?

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