๐ป Environment/Context
- Clips
- Download
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โ Issue/Question
- For today's match, we are unable to publish the 9:16 clips as there is no option seen for download and publish as it was appearing in previous weeks
- The
DownloadandPublishbuttons are no longer displayed in the clipping interface - The download option isn't visible on some projects
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๐ Resolution/Answer
-
Open the clipping interface in a private window
- If the
DownloadandPublishbuttons were available before, open the clipping interface in your browser's Incognito or Private mode
- If the
-
Clear your browser's cache
- If the buttons appear in the private window, clear your browser's cache
- Try again in a regular browser window
-
Check your permissions
- Please contact your platform administrator to request that
Media library>Can clip videopermissions be enabled for your account - If you're unsure who your platform administrator is, please reach out to the ScorePlay Support team via Live Chat, and we'll help you identify the right contact
- Please contact your platform administrator to request that
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๐ฅ Cause
- Your browser's cache can interfere with the platform
- Clearing the cache usually fixes it
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