💻 Environment/Context
- Download
- Media library
❓ Issue/Question
- I downloaded a file, but I don't know where to find it on my computer
- Where do the files I download go?
- I can't find the file I just downloaded from ScorePlay
- I struggle every time with downloads. When I click, I don't see the progress, and when the download seems to be finished, I don't know how to find it or how to download into a specific folder. What is the right procedure?
👌 Resolution/Answer
-
Follow the download progress
- Click the bell icon in the top navigation to open
Notifications - In the
Operationstab, selectDownloads - Your download shows
File download ready, thenDownloading…with a progress bar, thenFile download completed - Once it's completed, your browser saves the file to its download folder
- Click the bell icon in the top navigation to open
-
Find the file or change the download folder in your browser
-
In Chrome
- Go to
chrome://settings/downloads(or click…in the top right >Settings>Downloads) - The
Locationfield shows the folder where your files are saved. ClickChangeto pick another folder - Press Ctrl+J (Windows) or Cmd+Shift+J (Mac) to open your download history, then click
Show in foldernext to a file
- Go to
-
In Firefox
- Click the
☰menu in the top-right corner and selectSettings - In
General, scroll toFiles and Applications>Downloads - Next to
Save files to, clickBrowse…(orChoose…) and select the folder you want
- Click the
-
In Chrome