Compressed version is selected by default instead of Original when downloading media

💻 Environment/Context

  • Download

 

❓ Issue/Question

  • When I click on download, there are two options: compressed and original, but compressed is selected by default
  • Why is the compressed version selected by default instead of the original version like the other files?
  • When downloading media, the compressed version is selected by default, and this confuses our team because they downloaded the wrong quality
  • I noticed there is an option to download images on ScorePlay as "Compressed" instead of original. Can I please have this removed on our platform?

 

👌 Resolution/Answer

  • This is a known issue that happens on specific files. There's no permanent fix yet, but the workaround below fixes it one file at a time
  • Workaround
  • If you can't download or upload, please contact your platform administrator to request that the Media library > Can download and Upload > Can upload permissions be enabled for your account
  • If you're unsure who your platform administrator is, please reach out to the ScorePlay Support team via Live Chat, and we'll help you identify the right contact

 

🔖 Notes