💻 Environment/Context
- Download
❓ Issue/Question
- When I click on download, there are two options: compressed and original, but compressed is selected by default
- Why is the compressed version selected by default instead of the original version like the other files?
- When downloading media, the compressed version is selected by default, and this confuses our team because they downloaded the wrong quality
- I noticed there is an option to download images on ScorePlay as "Compressed" instead of original. Can I please have this removed on our platform?
👌 Resolution/Answer
- This is a known issue that happens on specific files. There's no permanent fix yet, but the workaround below fixes it one file at a time
-
Workaround
- Open the affected media and download it in
Originalquality - Re-upload the downloaded file to the same collection
- Open the re-uploaded media and click
Download.Originalis now selected by default
- Open the affected media and download it in
- If you can't download or upload, please contact your platform administrator to request that the
Media library>Can downloadandUpload>Can uploadpermissions be enabled for your account - If you're unsure who your platform administrator is, please reach out to the ScorePlay Support team via Live Chat, and we'll help you identify the right contact
🔖 Notes