User cannot login to the portal

💻 Environment/Context

• Portals
• Login

❓ Issue/Question

• I cannot log in to the portal
• One of our users has connection problems and sees the message Access invalid
• The portal link opens, but the login is rejected

👌 Resolution/Answer

• Log in to the main platform first
  • Go to your platform link, for example https://platform.scoreplay.io/
  • Enter your username and password
  • Don’t open the portal link directly
• Reset your password if the login fails
  • How to reset/change my account password?
  • Log in to the main platform again
• Open the portal from the homepage
  • Your available portals appear on the homepage once you are logged in
  • Click the portal to open it
• Update your browser
  • An outdated Chrome version can cause this error
  • Check the top right corner of the browser for a pending update
  • Click Update or Finish update if either appears
• If it still doesn’t work, reach out to the ScorePlay support team via the Live Chat

🥚 Cause

• The Access invalid error appears when a direct portal link is opened without an authenticated session. Logging in through the main platform first establishes that session

🔖 Notes

• What is the Portal feature?
• How to create a Portal?