Sponsor is not being tagged in recent uploads

💻 Environment/Context

• AI tagging
• External groups

❓ Issue/Question

• Sponsor is not recognized by the AI, resulting in media related to sponsor(s) not being tagged
• A sponsor is not tagged

👌 Resolution/Answer

• Check that AI tagging is on for the sponsor
  • Sponsor isn't tagged due to "Run AI" toggle disabled
• Check the sponsor's name to recognize
  • Sponsor isn't tagged due to an invalid "Name to recognize"
• Check that the sponsor text is visible in the media
  • Sponsor isn't tagged due to unclear sponsor text in the media
• Test with a new upload
  • Download an untagged photo from the collection that clearly shows the sponsor
  • Upload it again to the same collection and check if the AI tags the sponsor
  • If it works, upload the other untagged files again
• If it still doesn't work, reach out to the ScorePlay Support team via the Live Chat

🔖 Notes

• AI is not tagging a player
• Does AI recognize sponsor logos?
• Can AI tag a newly created sponsor in the existing collections?