💻 Environment/Context
- Mobile app
- Upload
❓ Issue/Question
- Two or three short video clips weren't processing when they were uploaded via the mobile app, and we had to restart the app entirely as it had frozen
- My video uploads from the Mobile App are stuck and the app freezes
👌 Resolution/Answer
-
Update and restart the Mobile App
- Make sure you have the latest version of the Mobile App
- Log out of the app and force close it
- Log back in and upload the clips again
- Keep the app open until all uploads finish. Leaving the app during an upload can pause it
-
Workaround: upload from your phone's browser
- Open ScorePlay in your phone's web browser and upload the clips from there
- Or upload through an external upload link for the collection. If you can't create one, ask your admin
- If the clips still don't process, reach out to the ScorePlay Support team via Live Chat with your phone model and the app version
🥚 Cause
- Leaving the app during a batch upload can pause it