Missing headshots of players synced via integration

💻 Environment/Context

• Teams & players
• Sportradar
• AI tagging

❓ Issue/Question

• Player tags are not reflecting in the collection after tagging
• We can't add the headshot for players
• Players have no headshot and they are managed through the Sportradar integration. Without a headshot, the AI can't recognize the players, so they aren't tagged

👌 Resolution/Answer

• Check on the player profile that the players are managed by an integration
  • How to check if a player is managed by integrations 
• For integration-managed players, upload the headshot in the source system (Sportradar)
• Re-sync the team in ScorePlay from the Team page so the new headshots pull through
  • How to synchronize teams & players via the API integration? 
• Once each player has a valid headshot, reach out to the ScorePlay support team via the Live Chat to re-run the AI on the affected collection so the players get tagged automatically

🔖 Notes

• Criteria for uploading player headshots 
• AI is not tagging a player