AI is not tagging a player

💻 Environment/Context

• AI tagging
• Teams & players

❓ Issue/Question

• The AI is not tagging a player in my recent uploads

👌 Resolution/Answer

• Check the player's headshot
  • Go to Configure > Team & Players > Players and search for the player
  • Open the player profile and review the headshot
  • The headshot must be clear, well-lit, and show only the player's face and shoulders
    • Criteria for uploading player headshots
  • If the headshot doesn't meet the criteria, upload a new one that does. This is the most common cause
• Review the player's AI recognition settings
  • The player’s recognized name must exactly match the name on their jersey
    • How to set up player profile settings for AI recognition?
• Check the quality of the untagged media
  • Open the media that should have been tagged
  • The player's face or jersey name must be clearly visible
  • If the media is blurry or low-resolution, or the player is too small or hidden in the frame, the AI can't recognize them. There's no platform fix when the content quality is the limit
    • Media quality criteria for AI player tagging
• Check whether the player is wearing sunglasses
  • Open the media that should have been tagged
  • The AI can't recognize a face behind sunglasses. This is a known limitation, and uploading the media again won't change the result
    • AI is not tagging a player wearing sunglasses
• Check when the player was created
  • The AI only recognizes players in media uploaded after their profile was created. It doesn't tag existing media
    • Can AI tag a newly created player in the existing collections?
  • If the player was added after the media was uploaded, upload the media again so the AI can process it
• Recreate the player profile
  • If none of the above solved it, delete the player profile and create a new one
    • How to add a new player?
  • Upload the affected media again once the new profile is created
• If the AI still isn't tagging the player, or you need the player tagged in collections created before their profile, reach out to the ScorePlay Support team via Live Chat

🔖 Notes

• How does AI tagging work?