User can't see media

I can only see 134 images in the collection X, and my colleague has 444
It no longer shows all the photos in the Collections for me. For example, in the collection X, I only see 18 pictures, but there are 77 available

What decides whether you can see a media
- Labels: the media's label must be available to your account type
- Account type access: the media must be shared with your account type
- Tag access: if your account has tag restrictions, the media must have a tag you have access to
- You need all of these. For example, having tag access isn't enough if the media isn't shared with your account type
Check whether your account has tag restrictions
- If it does, only media matching your tag rules appear in your library
  - How to check the tag restrictions of the user?
- If you're part of an external group, the group's tag access applies too
  - How to check external group tag access?
Check whether the media has the tags you have access to
- Media without any of your tags won't show for you
  - How to check tags applied to a media?
Check whether the media is shared with your account type
- Media can be shared with specific account types only
  - How do I verify and update which account types have access to media or collections?
Check whether the media is set to private
- A lock icon means the media is private and has restricted visibility
  - Why does the media have a “lock” icon on it?
Check whether it's a browser issue
- A stale browser cache can stop the collection from loading all media
  - User can't see the media due to browser cache memory problem
If none of these solve it, reach out to the ScorePlay Support team via Live Chat

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