๐ป Environment/Context
- Mobile app
- Login
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โ Issue/Question
- I can't scan the QR code to access my account in the ScorePlay mobile app
- I don't have a second device to scan the QR code, so I can't log in to the mobile app
- My phone's camera isn't working, so I can't scan the QR code
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๐ Resolution/Answer
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Scan the QR code from the ScorePlay app
- Open the ScorePlay mobile app and scan the QR code from there, not from your phone's default camera app
- Check that the ScorePlay app has access to your camera in your phone settings
- Turn on light mode on your phone
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Upload a photo of the QR code
- Take a photo of the QR code with your phone's default camera app
- If your camera isn't working, save the QR code image to your phone's photo library instead
- In the ScorePlay app, tap
Upload QR code from libraryand select the photo
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Workaround - Log in with the invite code
- In the ScorePlay app, tap
Use invite code - Enter your invite code
- In the ScorePlay app, tap
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