Search filtered by a player shows media of another player

๐Ÿ’ป Environment/Context

  • Search & filters
  • Teams & players

ย 

โ“ Issue/Question

  • Most searches when looking for X are useless as it's picking up a completely different player. Is there a way to filter out certain tags/player profiles as you search?
  • You filter a search by a player, and the results show many media of another player who isn't tagged on them

ย 

๐Ÿ‘Œ Resolution/Answer

  • Rebuild the search
    • Remove the player filter from the search
    • Type the player's name in the search bar
    • Select the player from the suggestions instead of pressing Enter
  • Don't reuse old search links
    • If you opened the search from a bookmark or a copied link, create the search again from the search bar
  • Check for a browser cache issue
    • Run the same search in an incognito window
    • If the results are correct in incognito, clear your browser cache and search again
  • If you still see media of another player, reach out to the ScorePlay support team via the Live Chat

ย 

๐Ÿฅš Cause

  • The search was filtered on another player's ID, even though the filter showed the name of the player the customer was looking for, so the results included that other player's media

ย 

๐Ÿ”– Notes