I can't create a new tag while logging a video

๐Ÿ’ป Environment / Context

  • Video logs
  • Tags
  • Account types & permissions

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โ“ Issue / Question

  • I'm starting to index the X match. The names of the X players are not in the database and I can't create them. The small window shows โ€œno optionsโ€, normally it offers to create the word
  • Until now I could create the names of the opposing players when they didn't exist
  • The tag field shows No options instead of offering to create the tag

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๐Ÿ‘Œ Resolution / Answer

  • Please contact your platform administrator to request that the Taxonomy > Can Create Tags permission be enabled for your account
  • If you're unsure who your platform administrator is, please reach out to the ScorePlay Support team via Live Chat, and we'll help you identify the right contact
  • Once the permission is enabled, type the name in the tag field and select the option to create it as a new tag

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๐Ÿฅš Cause

  • Your account doesn't have the Taxonomy > Can Create Tags permission, so the tag field only shows existing tags and can't create new ones

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๐Ÿ”– Notes

  • Players from a team that isn't set up on your platform, such as an opponent, don't exist as player tags. Create their names as regular tags instead
  • How to create a tag?ย 

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