💻 Environment/Context
- Mobile app
- Login
❓ Issue/Question
- I'm getting this error message when trying to login to the app
- After entering an email address in the mobile app, you see
We could not send a login link to that email address.
👌 Resolution/Answer
-
Use the email address of your ScorePlay account
- Open the mobile app and select
Sign in with email - In
Email address, enter the exact email your ScorePlay account uses, not another work or personal address - Tap
Confirmand open the login link sent to that inbox
- Open the mobile app and select
- If you're unsure which email your account uses, please contact your platform administrator
- If you're unsure who your platform administrator is, please reach out to the ScorePlay Support team via Live Chat, and we'll help you identify the right contact
🥚 Cause
- The email address entered in the app doesn't match the email on the ScorePlay account, so no login link can be sent