How can I add my colleague to our ScorePlay platform?

💻 Environment/Context

  • New user
  • User creation
  • User
  • Account

 

In order for you to create new users on your platform, the Users > Can create permission should be enabled on your account. 

If you don't see it, reach out to your admin or refer to the Account Type Permissions Overview article for more information.

 

 

❓ Issue/Question

  • Hello! Can you add my colleague with this email address to access our ScorePlay platform?
  • I want to add my colleague's access to ScorePlay

 

👌 Resolution/Answer

  • If you are a platform admin
  • If you are not a platform admin
    • Only platform admins have the permission to create and invite users — this cannot be done by a standard account type
    • Ask your platform admin to add the new user on your behalf
    • If you're not sure who your platform admin is, contact ScorePlay Support, and we can point you to the right person

 

🔖 Notes 

  • ScorePlay Support cannot create user accounts directly. User management must be done by a platform admin
  • The new user's account type determines what they can see and do on the platform. Make sure the admin assigns the correct type when creating the account