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Document downloads contain only the first page

Last updated: October 11th 2026 · Status: Validated · Article ID: 3958677

💻 Environment/Context

  • Download
  • Shareable links

 

❓ Issue/Question

  • I want to download documents and it's downloading only the first page in PNG
  • Why is only the first page of my document downloaded?
  • Why does my document download as a single-page PNG?

 

👌 Resolution/Answer

  • Download the document in Original quality
    • Select the document you want to download
    • Open the download options
    • Change File Quality from Thumbnail to Original
    • Download the document again
    • The full document downloads, with all its pages

 

🥚 Cause

  • When you download a document in Thumbnail quality, only the first page may be included
  • Original downloads the complete document

 

🔖 Notes