💻 Environment/Context
- Notifications
❓ Issue/Question
- Is it possible to not receive a mail for each chat message on here?
- While a support conversation is open, an email notification arrives for each chat message, which can add up to several emails during one conversation
👌 Resolution/Answer
-
How the notifications work:
- When Support replies in the chat, a notification email is sent only if you haven't seen the reply in the Messenger after roughly 3 minutes
- Replies that arrive close together are grouped into a single email
- A long back-and-forth conversation can still produce several emails, because each unread stretch triggers its own notification
🥚 Cause
- This happens because the Live Chat sends email notifications for conversation replies when you haven’t seen the message in the Messenger after about 3 minutes. That delay isn’t configurable
🔖 Notes
-
To reduce the number of emails you receive:
- Keep the Messenger open while the conversation is active, and read replies there. A reply you've already seen in the chat won't be emailed to you
- If you prefer to work by email, you can reply directly to the notification email — your answer goes back into the same conversation, and you don't need to return to the Messenger