๐ป Environment/Context
- Upload
- Storage
ย
โ Issue/Question
- How to connect to the Amazon S3 server via Cyberduck?
ย
๐ Resolution/Answer
- Download Cyberduck. Version 9.1.1 is recommended, since newer versions can cause permission errors
- Open Cyberduck and click
Open Connectionat the top

- Choose
Amazon S3from the dropdown

-
If the
Access Key IDandSecret Access Keyfields are greyed out- Go to
Cyberduck>Settings>S3 - Set
Default ACLtoNone - Quit Cyberduck completely and reopen it
- Click
+and chooseAmazon S3again
- Go to

- Reach out to your Customer Success Manager or the ScorePlay Support team via Live Chat for your S3 credentials
- When you have them, fill in:
Access Key IDSecret Access KeyPath

- Click
Connect - You see the folders and assets already on your S3 server

- Drag and drop media or whole folder structures into the bucket. Each folder becomes a collection

- Check the media appear in your ScorePlay media library
ย
๐ Notes
- If you see an error when connecting, check the credentials for typos or trailing spaces, or switch to Cyberduck 9.1.1
- How to upload to ScorePlay via S3 Client (Remote Upload v2)?ย
- "The bucket does not allow ACLs" error when uploading with Cyberduckย
ย