💻 Environment/Context
- Upload
- Account types & permissions
❓ Issue/Question
- Now I have the upload button, but the file is failing
- I get an error at each upload?
- I am having trouble uploading files. If I try to upload, I get the error “failed to upload”
- I'm having a problem with uploading files, it is just failing to upload even though it started fine and has uploaded 400 or so with no issues
- The upload shows the
Upload failederror - I'm unable to upload anything at the moment - is there a reason for that?
- The upload stays at
Uploading: 0%and no files go through
👌 Resolution/Answer
-
Check the upload permission
- Please contact your platform administrator to request that
Upload>Can uploadpermissions be enabled for your account - If you're unsure who your platform administrator is, please reach out to the ScorePlay Support team via Live Chat, and we'll help you identify the right contact
- Please contact your platform administrator to request that
-
Rule out the browser cache
- Open ScorePlay in an incognito window and try the upload again
- If it works in incognito, clear your browser cache and cookies, then upload again in your regular window
-
Use a different browser
- If you're using Safari, open ScorePlay in Google Chrome
- Upload the media again