I'm getting "Upload failed" error

💻 Environment/Context

  • Upload
  • Account types & permissions

 

❓ Issue/Question

  • Now I have the upload button, but the file is failing
  • I get an error at each upload?
  • I am having trouble uploading files. If I try to upload, I get the error “failed to upload”
  • I'm having a problem with uploading files, it is just failing to upload even though it started fine and has uploaded 400 or so with no issues
  • The upload shows the Upload failed error
  • I'm unable to upload anything at the moment - is there a reason for that?
  • The upload stays at Uploading: 0% and no files go through

 

👌 Resolution/Answer

  • Check the upload permission
    • Please contact your platform administrator to request that Upload > Can upload permissions be enabled for your account
    • If you're unsure who your platform administrator is, please reach out to the ScorePlay Support team via Live Chat, and we'll help you identify the right contact
  • Rule out the browser cache
    • Open ScorePlay in an incognito window and try the upload again
    • If it works in incognito, clear your browser cache and cookies, then upload again in your regular window
  • Use a different browser
    • If you're using Safari, open ScorePlay in Google Chrome
    • Upload the media again

 

🔖 Notes